Term & Conditions

1. These terms specify the rules for using the "Booking System" for third party services offered via airlineswide.com website including booking and purchase of: Air Tickets, Travel Insurance, Hotel Services, Travel Packages and other services made available within the Booking System.

2. Each User shall comply with these Terms the moment they undertake actions with the aim to use the Booking System.

a. The User confirms that they have full capacity to perform legal actions and enter into legally binding commitments.

b. The User assures that they shall use the Booking System to search for bookings of air tickets, purchase air tickets and book and purchase other available services listed in these Terms, as well as other services available in the Booking System, exclusively in accordance with existing laws.

c. The User shall search for services to be booked using their own surname and shall make payments for booked air tickets and/or other services using their own payment card. Any searches for services to be booked using others' or false surnames and payments for booked air tickets and/or other services using others' or false payment cards shall be immediately reported to the relevant law enforcement authorities.

d. The User is obliged to have relevant and current documents which enables delivery of the services purchased through the Booking System or Call Center or to stay in the country providing these services, including in particular a valid ID card, a valid passport, visa where required and other documents which may be required depending on the scope of services provided.

e. The User is obliged to verify all necessary information indicated through the Booking System or Call Center, including, among others, sanitary information, terrorist threats and health requirements regarding the provision of services.

f. The purchase of an air ticket:
  i. The User shall purchase an air ticket provided that all personal details entered into the Booking System are true. Before purchasing an Air Ticket, the User is obliged to read and accept these Terms, as well as to read the booking terms and conditions and tariff terms and conditions of the flight connection chosen by the User, which are available in the Booking System. The Service Provider will charge the User with a non-refundable service fee for all operations connected with the issuance of the ticket in the amount defined in the booking process.

  ii. The User books the air ticket in the Booking System or via the Call Center, based on the availability, price and possibility of providing the service specified in the Booking System or obtained using the Call Center at the moment of booking.

  iii. After receiving the booking order, the Service Provider reserves the right to contact the User in order to verify the User's details and to confirm the conditions of the booking. In the case of impossibility to contact the User, the Service Provider makes a booking pursuant to the conditions under which the User placed the order. The Service Provider executes the booking, provided that the User has paid at least the amount of the ticket price plus the amount of charges for additional services specified by the User in the Booking System and the amount of service fee.

  iv. Additional services specified by the User which should be executed as part of the booking (e.g. a special meal, points in the frequent flyer programme, flight with an animal, excess baggage, special cabin baggage, unaccompanied child, additional care for the passenger, disability aid, child crib and other) should be ordered using the Call Center or at the e-mail address indicated by airlineswide.com, to verify their availability.

  v. The Service Provider reserves the right to refuse to issue a ticket if the tariff selected by the User does not comply with its purpose according to the sales conditions of a given offer or there are other justified limitations in the agreements between the Carriers, over which the Service Provider has no control.

g. The purchase of an air ticket:
  i. The User shall purchase an air ticket provided that all personal details entered into the Booking System are true. Before purchasing an Air Ticket, the User is obliged to read and accept these Terms, as well as to read the booking terms and conditions and tariff terms and conditions of the flight connection chosen by the User, which are available in the Booking System. The Service Provider will charge the User with a non-refundable service fee for all operations connected with the issuance of the ticket in the amount defined in the booking process.

  ii. The User books the air ticket in the Booking System or via the Call Center, based on the availability, price and possibility of providing the service specified in the Booking System or obtained using the Call Center at the moment of booking.

  iii. After receiving the booking order, the Service Provider reserves the right to contact the User in order to verify the User's details and to confirm the conditions of the booking. In the case of impossibility to contact the User, the Service Provider makes a booking pursuant to the conditions under which the User placed the order. The Service Provider executes the booking, provided that the User has paid at least the amount of the ticket price plus the amount of charges for additional services specified by the User in the Booking System and the amount of service fee.

  iv. Additional services specified by the User which should be executed as part of the booking (e.g. a special meal, points in the frequent flyer programme, flight with an animal, excess baggage, special cabin baggage, unaccompanied child, additional care for the passenger, disability aid, child crib and other) should be ordered using the Call Center or at the e-mail address : sales@airlineswide.com

  v. The Service Provider reserves the right to refuse to issue a ticket if the tariff selected by the User does not comply with its purpose according to the sales conditions of a given offer or there are other justified limitations in the agreements between the Carriers, over which the Service Provider has no control.

3. Complaints regarding bookings and the purchase of flight tickets or other travel services shall be e-mail to the email address: sales@airlineswide.com